Family Tree Support provides helpful tutorials and detailed guides for different types of family tree and genealogy software. Learn how to install, set up, manage, transfer, back up, and troubleshoot popular programs such as Family Tree Maker, RootsMagic, Legacy Family Tree, Gramps, and Reunion. Our guides are designed for beginners as well as experienced genealogy researchers, making family history management easier to understand. In addition to step-by-step tutorials, Family Tree Support also provides live support based on your requirements, helping you resolve software issues, understand features, manage genealogy data, and maintain your family tree with greater confidence.
Family tree software is designed to help individuals and families record, organize and explore relationships across generations. Depending on the program, you may be able to create family tree charts, maintain profiles for relatives, attach photographs and documents, record sources, add notes and manage other details connected with your research.
Many genealogy applications also support features such as GEDCOM import and export, synchronization, reports, timelines, media management and backup workflows. The exact features and steps differ between software programs, which is why using a guide written for the relevant application and version can be helpful.
Learn more about Family Tree SoftwareOur Family Tree Software Support helps you install, set up, troubleshoot, and manage family tree applications with confidence. Get guidance for software errors, data transfer, GEDCOM files, backups, updates, syncing, and recovery. Our easy-to-follow tutorials and live support help you keep your family history records organized, secure, and accessible.
Get step-by-step guidance for installing family tree software, creating or setting up your account, and configuring essential settings. Learn how to download the software, complete installation, import existing family tree data, and get started with creating and organizing your family history. Our easy-to-follow guidance helps make the setup process simple and convenient for beginners.
Get HelpHaving trouble synchronizing your family tree or keeping information updated across services? Our Sync Assistance helps you manage synchronization issues, update family records, and keep your genealogy information consistent across supported platforms. Get guidance with syncing family trees, resolving update errors, transferring information, and ensuring your latest changes are properly saved and reflected across your services.
Get HelpProtect your valuable family history with reliable backup and restore guidance. Learn how to safely back up family tree files, photos, documents, and important records, store copies securely, and restore your data when needed. Our guidance helps you avoid data loss and keep your family tree information safe, organized, and accessible.
Get HelpGet assistance with identifying and resolving common family tree software problems, errors, and unexpected behavior. Our troubleshooting guidance covers installation issues, software crashes, synchronization problems, missing data, error messages, and performance concerns. Follow simple step-by-step solutions to restore smooth software operation and continue managing your family history with confidence.
Get HelpNeed help moving family tree files or transferring genealogy data between compatible systems? Our data transfer guidance helps you safely move family tree information, GEDCOM files, photos, documents, and other records between computers or supported genealogy software. We provide step-by-step assistance to help preserve your valuable family history and avoid data loss.
Get HelpOur General Technical Help service is here when you’re unsure what is causing a problem with your family tree software. Tell us what happened, describe any error messages or difficulties you’re experiencing, and our support team will help identify possible causes and guide you toward practical solutions.
Get HelpFamilyTreeSupport focuses on technical assistance for family tree and genealogy software. Whether you're setting up your software for the first time or trying to resolve an issue, our goal is to make the process easier to understand.
Ask About Your SoftwareStart with a description of the problem and we'll help you understand what to do next.
Explain what you're trying to do and what went wrong.
We'll help identify the likely cause and available troubleshooting steps.
Follow the recommended steps or continue with appropriate technical support.
Family history can involve years of research and valuable personal information. When your software doesn't work as expected, getting clear technical guidance matters.
We aim to explain technical steps in simple, understandable language.
Your family history is valuable. Support should always consider your data and backup needs.
We break complicated technical tasks into manageable steps.
These are examples of the types of family tree software issues visitors commonly need help understanding.
Here are answers to some common questions about family tree software support.
Still need help?FamilyTreeSupport focuses on technical assistance for family tree and genealogy software. Contact us with the name and version of your software so we can understand your situation before recommending troubleshooting steps.
We provide independent technical assistance for common Family Tree Maker tasks such as installation, setup, updates, synchronization and troubleshooting. We are not the manufacturer or official support provider for third-party software.
We can provide guidance about backup and restore workflows supported by your software. Always keep an additional copy of important family history data before making major changes.
Yes. Tell us what software you're using, what you're trying to synchronize and what message or behavior you're seeing. We can then help identify appropriate troubleshooting steps.
No. FamilyTreeSupport is an independent technical support service. Product names and trademarks belong to their respective owners.
Have a question about family tree software, installation, setup, troubleshooting or data? Chat directly with FamilyTreeSupport.
Describe the issue you're experiencing and tell us which software you're using. We'll review your enquiry and help you determine the next step.
