Terms & Conditions

Last Updated: September 23, 2026

Welcome to FamilyTreeSupport.

These Terms & Conditions ("Terms") govern your use of familytreesupport.live and any support services provided by FamilyTreeSupport ("FamilyTreeSupport", "we", "us", or "our").

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website or our services.

1. About Our Services

FamilyTreeSupport provides technical information, guidance and support relating to family tree, genealogy and related software.

Depending on the service requested, assistance may include:

2. Independent Support Service

FamilyTreeSupport is an independent support service.

Unless expressly stated otherwise, FamilyTreeSupport is not affiliated with, endorsed by, sponsored by, or officially associated with any third-party software developer, genealogy company, software publisher or brand mentioned on this website.

3. Third-Party Software

Our website may refer to third-party software products, companies, trademarks or services for identification, compatibility or support purposes.

All third-party trademarks, names and logos remain the property of their respective owners.

4. Accuracy of Information

We make reasonable efforts to provide useful and accurate information. However, software products, operating systems, online services and technical requirements can change.

Information on this website may therefore become outdated or may not apply to every software version, operating system or individual situation.

5. No Guarantee of Results

Technical support and troubleshooting involve variables that may be outside our control.

Therefore, we do not guarantee that every technical issue, software problem, synchronization problem, data-transfer problem or other issue can be resolved.

6. User Responsibility

You are responsible for maintaining appropriate backups of your family tree data and other important files.

Before performing software updates, migrations, repairs, conversions or other significant changes, you should maintain a current backup of your important data.

Never provide passwords, payment card details, security codes or other sensitive credentials to FamilyTreeSupport through a public support channel.

7. Files and Data Provided for Support

If you provide a family tree file, GEDCOM file, database, backup or other material for support, you represent that you have the right to provide that material for the requested purpose.

You should remove unnecessary personal or sensitive information before providing a file whenever reasonably possible.

8. Acceptable Use

You agree not to use the website to:

9. Intellectual Property

Unless otherwise stated, the original content, branding, graphics, website design and other materials created for FamilyTreeSupport are owned by or licensed to FamilyTreeSupport.

You may not reproduce, redistribute, modify or commercially exploit our original website content without appropriate permission.

10. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience or informational purposes. FamilyTreeSupport does not control and is not responsible for third-party websites, their availability, content, privacy practices or terms.

11. Service Availability

We aim to keep our website and support services available, but we do not guarantee uninterrupted or error-free operation.

We may modify, suspend or discontinue parts of the website or services when reasonably necessary.

12. Limitation of Liability

To the extent permitted by applicable law, FamilyTreeSupport shall not be responsible for indirect, incidental, special, consequential or similar losses arising from use of the website or support services.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

13. Payments and Paid Services

If FamilyTreeSupport introduces paid services, the applicable pricing, payment terms, cancellation terms and refund conditions will be presented to you before you purchase the relevant service.

Additional service-specific terms may apply to particular purchases.

14. Privacy

Your use of our website is also subject to our Privacy Policy .

15. Changes to These Terms

We may update these Terms from time to time.

The revised Terms will be posted on this page with an updated "Last Updated" date.

16. Governing Law

These Terms shall be interpreted and applied in accordance with applicable law.

If FamilyTreeSupport later specifies a particular legal jurisdiction for its services, that information should be added here after appropriate legal review.

17. Contact

If you have questions about these Terms, please contact FamilyTreeSupport through:

FamilyTreeSupport Contact Page

© 2026 FamilyTreeSupport. All rights reserved.

These Terms are provided as a general website template and should be reviewed by qualified legal counsel for your specific business structure and jurisdictions.