Privacy Policy

FamilyTreeSupport ("FamilyTreeSupport", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using familytreesupport.live and our support services.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

1. Information We May Collect

Depending on how you use our website and services, we may collect information such as:

• Name
• Email address
• Telephone or contact number, if provided
• Information submitted through our contact or support forms
• Information provided during a support request
• Technical information about your device and browser
• IP address and approximate location information
• Website usage and interaction information

You should only provide information that is reasonably necessary for us to respond to your request or provide the service you have requested.

2. Information You Provide to Us

You may voluntarily provide information when you:

• Contact us
• Submit a support request
• Use a contact form
• Start a live chat
• Request information about our services
• Communicate with us by email

3. Family Tree and Genealogy Information

FamilyTreeSupport may provide technical assistance involving family tree software, genealogy applications, GEDCOM files, backups, databases or related information.

If you need to provide a file for technical support, only provide the minimum information reasonably necessary for the support request.

4. How We Use Information

We may use information we collect to:

• Respond to support requests
• Communicate with you
• Provide requested services
• Improve our website and services
• Maintain website security
• Prevent fraud, abuse or unauthorized activity
• Maintain business and service records
• Comply with applicable legal obligations

5. Live Chat

Our website may use a third-party live chat service to allow visitors to communicate with FamilyTreeSupport.

Information submitted through the live chat may be processed by the third-party service provider according to its own privacy policy and terms.

We recommend that you do not provide passwords, payment card details, government identification numbers, or other highly sensitive information through live chat.

6. Cookies and Similar Technologies

Our website and third-party services may use cookies or similar technologies to provide functionality, understand website usage, remember preferences, maintain security, or improve the user experience.

Your browser may allow you to control or block cookies. Some website functions may not work correctly if certain cookies are disabled.

7. Analytics and Third-Party Services

We may use third-party services such as analytics, hosting, security, communication, form-processing or live-chat providers.

These providers may process technical or other information according to their own privacy policies and contractual arrangements.

We do not sell your personal information simply because you contact us for support. If our data practices change, this Privacy Policy will be updated accordingly.

8. Sharing of Information

We may share information with service providers that help us operate our website or provide requested services.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Protect our rights or property
• Protect users or the public
• Investigate fraud, abuse or security incidents
• Provide services requested by you

9. Data Security

We take reasonable measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal obligations.

11. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information.

Depending on applicable law, these may include rights to request access to, correction of, deletion of, or information about the processing of your personal information.

Residents of certain jurisdictions may also have additional privacy rights, including rights concerning the sale or sharing of personal information, targeted advertising, or certain automated processing.

California law, for example, provides certain rights to eligible California consumers, including rights to know, delete and opt out of certain sale or sharing activities. The specific rights that apply depend on the business and circumstances. :contentReference[oaicite:1]{index=1}

12. International Visitors

FamilyTreeSupport may receive visitors and customers from different countries, including the United States, Canada, United Kingdom, Australia and countries in Europe.

Where applicable, we will handle personal information in accordance with applicable privacy and data-protection laws.

13. Children's Privacy

Our services are not specifically directed toward children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

14. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact FamilyTreeSupport through the contact information provided on our website.

Website: familytreesupport.live