Frequently Asked Questions
Find quick answers about family tree software installation, troubleshooting, backups, recovery, transfers and general support.
Family Tree Software Questions
Product-specific steps can vary, so use the publisher documentation when it differs from general guidance.
Can you help install family tree software?+
Yes. Our installation guide covers general preparation, installation, setup and verification. Product-specific activation steps should follow the publisher's instructions.
What should I do before troubleshooting?+
Record the error, note what you were doing, and protect accessible family tree data with a backup before major changes.
What should I do if my family tree is missing?+
Do not immediately create a replacement or delete existing files. Check the software's expected file location and available backups first.
How should I back up my family tree?+
Use the software's supported backup or export method when available, keep a copy in another safe location, and periodically verify that it can be restored.
Can I transfer my family tree to another computer?+
Often, yes. The correct method depends on the software. Start with a verified backup, install the appropriate software, transfer supported files and verify the result.
Will photographs and documents transfer automatically?+
Not necessarily. Some software stores media separately from the main family tree file. Check the product documentation and verify media after transfer.
What information helps with troubleshooting?+
Provide the software name and version, operating system, exact error message, recent changes and the steps that reproduce the problem.
Should I delete an old family tree file after transferring it?+
Keep the original until the new copy has been checked and you are confident the backup and transfer are complete.
Can I get help if I do not know the cause?+
Yes. Describe what you expected, what happened instead and any messages you saw.
Does FamilyTreeSupport replace the software publisher's support service?+
FamilyTreeSupport provides independent educational and technical guidance. Licensing, billing, activation and product policy questions may need the software publisher.
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