Why is Family Tree Maker not syncing with Ancestry?

Possible causes include temporary service interruptions, an expired sign-in session, an unstable internet connection, outdated software, or a problem with the local tree file. Back up your tree before repairs.

Will unlinking my tree delete my Ancestry tree?

Behavior can vary by version and action. Read every warning and make a verified backup before unlinking or relinking.

Should I compact my Family Tree Maker file?

File maintenance may help with some local file issues but is not a guaranteed sync fix. Back up the tree and media first.

Where can I get official Family Tree Maker help?

Use official Family Tree Maker support resources and the Ancestry Help Center for account and website issues.

Converting files from FTM 2005 to FTM 2024 | FTM Support

Converting files from FTM 2005 to FTM 2024

Converting files from Family Tree Maker 2005 to FTM 2024

Family Tree Maker and Ancestry are separate services connected by a syncing feature. A problem can occur at either end or in the connection between them. Common possibilities include:Converting files from Family Tree Maker (FTM) 2005 to FTM 2024 means transferring your family history data from the older version of the software into the newer one. The process helps preserve important information, such as family relationships, names, birth and death dates, photographs, and historical records. Since FTM 2005 is an older version, the files may need to be converted into a compatible format before they can be opened in FTM 2024. It is important to keep a backup of the original files before starting the conversion to avoid losing valuable family history information.